	Maternity Nightwear
All Nightwear Nightdress Pyjamas Robe

	Breastfeeding
Breastfeeding Tops

	Maternity Essentials
Camisoles Lingerie Set White Shirt Knitwear Trousers

	Hospital Bag
Hospital Bag Melba Bundle Gift Vouchers

Terms Conditions Delivery and Privacy Policy

DELIVERY CHARGES

We aim to make your shopping experience with us as happy and stress free as possible. We have tried to cover all questions you might have for us regarding our delivery options and returns policy. If you have any further queries, please contact us at info@melbamaternity.co.uk

We will deliver worldwide.
Our fast and efficient warehouse staff will endeavour to ship your order within 24 hours of the order being placed but during busy times, this could take a little longer.
All orders are be sent via a DHL recorded service, which means your order will need to be signed for upon receipt so if you would prefer us to send it to your work address, please let us know.

For the UK we offer the following delivery options:

CURRENT SPECIAL OFFER - FREE UK STANDARD DELIVERY ON ORDERS OVER £100!

Standard UK Delivery - £5.95. For our Standard Delivery we use DHL as our preferred carrier. For all orders placed before 1pm, your standard delivery order should be with you within 2 days from the date of dispatch.
Next Day UK Delivery - £8. For our next day service we use a DHL 24 hour service. For all orders placed before 1pm, your Next day delivery order should be with you within 24 hours from the date of dispatch.

In the event that an item is out of stock we will advise you by email or by phone.

Our International delivery rates are as follows:

Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country when the shipment arrives in the destination country. All applicable duties, fees and any additional charges for customs clearance are the customer's responsibility.

Ireland- The postage is charged at £9.95 per delivery address. Please allow for 5 working days from the date of dispatch for your order to arrive. Please note: A signature will be required when you receive the package.

Western Europe - The postage is charged at £12.00 per delivery address. Please allow for 5 working days from the date of dispatch for your order to arrive. Please note: A signature will be required when you receive the package.

USA and Canada, Rest of World The postage is charged at £20.00 per delivery address. Please allow for 7 working days from the date of dispatch for your order to arrive. Please note: local import duties may be payable on receipt. A signature will be required when you receive the package.

PAYMENTS

All payments are processed securely by RBS Worldpay.

Company Details

Melba London Limited
Company Number : 7272334

Registered office : Catalyst House, 720 Centennial Court, Centennial Park, Elstree, Hertfordshire, WD6 3SY, UK

Tel : 020 8347 8811
Email : rebecca@melbamaternity.co.uk

RETURNS POLICY

We work hard to ensure that all our maternity and nursing wear is of the highest possible quality and by using a strenuous fit and product testing process we hope to offer you honest and reliable sizing options. However, should you wish to return an item to us for either an exchange or refund, please follow the following instructions:

Melba London Ltd will be happy to refund or exchange goods, providing the goods are returned in perfect condition, unused, unworn, not washed or altered, tagged and in their original packaging.
You will be entitled to return goods to Melba within 14 days of dispatch if they are damaged, incorrect or a different size to that ordered.
For all returns you will need to complete a returns form. This can be found with your invoice. Please quote your "unique order reference" on the returns form. Please complete all the details, including the unique order reference, on the order form for every item you are returning. We regret that postage, packing and insurance for goods are direct costs and cannot be refunded. Please send your returned goods to the following address:

Melba London Ltd
Catalyst House
720 Centennial Park
Centennial Court
Elstree
Hertfordshire
WD6 3SY

Please obtain a certificate of posting (available free from the post office) when returning items as we cannot be held responsible for goods lost or damaged in return post.
If exchanging goods and the new item you require costs less than the one you have returned Melba will refund you the difference. If exchanging goods and the new item you order costs more than the one you have returned an additional payment will be required.
If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any taxes and duties and less the postal costs.
Please note, it returning faulty items or if you are sent out an incorrect item in error, we will refund the full amount to your card, including postage. We will also offer to send out a new or correct item for free.

Melba London Ltd - Standard Terms and Conditions of Sale

In these Terms and Conditions of Sale the "Seller" shall mean Melba London Ltd.; the "Buyer" shall mean any person, firm, organisation or company who has placed an order with the Seller in respect of any goods. An "Order" can be defined as any of the following; a completed order form signed by the "Buyer". An order form completed by the Buyer and emailed to the Seller. An email sent by the Buyer to the Seller requesting stock. Any request for items of stock made by the Buyer to the Seller by telephone.

1. a. No changes to orders or parts of an order, in terms of quantity, size or colour can be accepted after 30 days from the date on the Order. After 30 days from that date, any cancellations will be subject to the written approval by a director of the Seller and a cancellation fee of 50%.
b. Shipping will be charged on all orders under £2000 at a standard rate of £11.95 (Inc. VAT) within the UK. On all re-orders, shipping will be charged at a flat rate of £6.95 (Inc. VAT).

2. The Seller shall endeavour to deliver the exact colour as shown in their sample range, but no objection shall be taken by the Buyer to any slight variation of shade.

3. a. Liability is not accepted by the Seller for any direct or indirect loss arising from non-delivery or delay in delivery of any goods caused by war, strikes, lock-outs, fire, floods, explosions, government restrictions, failure to obtain or shortages of raw materials or any other cause whatsoever beyond the Seller’s control
b. The Seller shall not be liable to pay the Buyer loss or profits arising from lost sales resulting from non-delivery or reduced delivery for whatever reason.

4. Where goods are delivered by instalments each instalment shall be deemed to be the subject of a separate agreement and a non-delivery or delay or a defect in goods delivered shall not be deemed to be the termination of the whole or any part of the contract nor will it entitle the Buyer to cancel the contract.

5. The Seller shall have the right to suspend deliveries under this and/or any other contract it or any associated company may have with the Buyer if the Buyer has failed to make payment on the due date for any goods delivered. The Buyer will not be entitled to compensation nor to suspend or cancel the contract.

6. This contract shall in all respects be governed by and construed in accordance with the law of England and Wales and shall be deemed to have been made in England and Wales and the Buyer and the Seller agree to submit to the exclusive jurisdiction of the English and Welsh Courts.

7. The conditions printed herein shall apply to the contract to the exclusion of any other terms and conditions contained or referred to in any order, letter, form of contract or other communication sent by the Buyer and the provisions of these conditions shall prevail unless expressly varied in writing and signed by a director of the Seller.

8. a. The Buyer shall notify the Seller in writing of any faults or unsuitable goods within 14 days of delivery failing which the goods shall be deemed to be in accordance with the Buyer’s order.
b. The Buyer shall notify the Seller in writing of any non-delivery or short delivery within 14 days of the date of invoice failing which the goods shall be deemed to have been delivered.
c. The Seller shall not have any liability for compensating the Buyer for loss of sales resulting from short delivery, non-delivery or delivery of faulty or unsuitable goods

9. a. From the time of delivery the goods shall be at the Buyer’s risk who shall be solely responsible for their safe custody and maintenance.
b. The risk in the goods shall pass from the Seller to the Buyer upon delivery of such goods to the Buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for all goods delivered to the Buyer under this an all other contracts between the Seller and the Buyer for which payment of the full price of the goods hereunder has not been paid. Payment of the full price for the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the Seller and the Buyer under which the goods were delivered.
c. Pending payment of the full purchase price of the goods the Buyer shall at all times keep the goods comprehensively insured against loss, damage by accident, fire, theft and other risks usually covered by insurance in the type of business carried on by the Buyer in an amount at least equal to the balance of the price for the same from time to time remaining outstanding. The policy shall bear an endorsement recording the Seller’s interest. d. The Seller or its agents is hereby licensed to enter upon any premises in the ownership, possession or control of the Buyer at any time to recover goods.

10. All payments are to be made in the currency designated on the Seller's Order and must be made directly to the Seller. No sales representative or other agent is authorised to accept payment on the Seller’s behalf unless so authorised by a director of the Seller in writing.

11. The contract is not assignable by the Buyer without the written consent of the Seller. The Seller may without the consent of the Buyer assign or sub-contract all or any of its rights and obligations hereunder.

12. a. The Buyer shall pay for all goods prior to shipping for the first two orders at least. No goods will be shipped until full payment has been received. Any alterations to this will be subject to the written approval of a director of the Seller.
b. Thereafter, the Buyer shall pay for 50% of the goods including VAT on a proforma basis. No goods will be shipped until this 50% payment has been received. The remainder of the fee shall be invoiced upon delivery, payment to be made within 30 days from the date on the invoice. The Buyer shall pay for the goods not later than 30 days following the date of the invoice save that payment shall become due in any event forthwith upon the occurrence of any act of bankruptcy or on the appointment of a receiver, administrative receiver or the petition to appoint such a person is made. Once full payment for the goods has been received by the Seller, the Seller shall issue to the Buyer a VAT invoice.
c. Without prejudice to any other rights it may have the Seller is entitled (both before and after judgement) to charge interest at a rate equal to 8% above the base rate from time to time of Barclays Bank PLC on overdue payments of the price of the goods from the due date until the date of payment.

13. The goods are sold for retail sale only and are not to be sold on by way of wholesale without the written permission of a director of the Seller.